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Address

23 Hannover Drive, Unit 8
St. Catharines, ON L2W 1A3

Phone: 905-684-3407
TollFree: 1-800-933-3617
Fax: 905-684-2728
TTY: 905-684-6289

Intake Process

Referral

  • Anyone can contact us directly, including family members, school personnel, physicians, or community agencies. A physician's referral is not required to initiate a referral to services.
  • Individuals calling Contact Niagara to seek information and / or a referral will speak with a Resource Coordinator. The Resource Coordinator will ask for a brief description of the situation. If it is determined that a referral to one of our Service Partners, listed below, is required, a formal intake appointment will be scheduled.
  • In partnership with the Niagara Regional Police Services, Contact Niagara also completes referrals for youth, who would otherwise be charged with a criminal offence, to programs available to them.
  • Contact Niagara also serves to register individuals into some children's community services.

Contact Niagara completes intake for:

Niagara Children's Mental Health Services

Niagara Children’s Developmental Services

Regional resources:

Intake

  • The intake interview involves documenting the current situation, service providers who are / have been involved, and resources being sought to address it.
  • The intake interview is usually completed over the phone and takes approximately 30- to 40 minutes. Intake can also be arranged at the Contact Niagara office, various community agencies or in your home if necessary.
  • Registrations into some community programs require very little information, and may only take a few minutes to complete with individuals.